Goldspammers And Bots Make Up 85% Of Complaints ES:O Devs Recieve
Director of The Elder Scrolls Online, Matt Firor of ZeniMax announced during a 'state of the game' address that 85% of the complaints received from the player base was in regard to goldspammers and bot accounts. The following is a segment of his message on the official forums for the MMORPG;
The scope of the black market activity accounts for up to 85% of Customer Service emails/calls. Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you don’t have to contact Customer Service in the first place.
The post went on to describe other hot fixes that have been done since launch, and briefly touch on how they plan to deal with the goldspammers and bots in question. For those not privy to the MMORPG world, goldspammers are third party companies who farm for gold (often through illicit means) and sell to players for real life currency, which is almost always against the terms of service in most games. Bot accounts are just as it sounds, an automated account designed to essentially play the game for the player without any real effort on their part.